Covid Secure

Published – 14th May 2020

Graham Howard Properties and its directors takes the health and safety of everyone our business comes in to contact with including our contractors, clients, members of the public and our very own team members very seriously. The recent Covid-19 pandemic has enforced us to adopt new practices which otherwise may feel strange or unfriendly. Everything in our Covid secure policy is designed with the health and safety of our team, clients, contractors and general public in mind.

The Health Protection regulations 2020

Staying Covid-19 Secure in 2020 – Compliance for viewings and lettings

We confirm we have complied with the government’s guidance on managing the risk of Covid-19.

Five steps to safer working together

  1. We have carried out a Covid-10 risk assessment and shared the results with all our team. A copy of our Covid-secure Covid Risk Assessment is available here.
  2. We have cleaning, hand washing and hygiene procedures in line with guidance.
  3. We have taken all responsible steps to help our team to work at home.
  4. We have taken all reasonable steps to maintain a 2 meter distance in the work space.
  5. Where people can not be 2 meters apart, we have done everything practical to manage transmission risk.

Property visits

The large majority or our daily business can be delivered by our teams whilst working from home. This has been more widely adopted by the business since the out break of the pandemic and will continue to stay in effect until the government advise otherwise.

However on occasions property inspections or visits may need to be carried out. Our Covid-19 policy is there to ensure we manage the risks and only visit a property where required to move the prospect or case forward.

All property visits must follow the following steps –


  1. Review whether a visit is actually required and we are unable to
  2. Contact the resident, client or agent before any planned visit to give then at least 48 hrs notice.
  3. Ask the resident, client or agent if there is anyone who would be considered as a vulnerable person living at the property. This would be anyone with any underlying health issues who would be high risk of severe illness.
  4. Ask the resident, client or agent, if anyone has been experience and symptoms of a flu, breathing difficulties, new continuous coughs, or high temperature.
  5. Before leaving to attend the visit the member of the team member must wash his/her hands, carry a small bottle of antibacterial gel (minimum 70% alcohol) to accompany them on their visit.
  6. Only one team member to visit property.
  7. Avoid any possibility of transmission during appointment, no sharing pens or other objects.
  8. Our team member must travel alone and go directly to the property without stopping at any shops or offices.

The objective is to ensure we do not unintentionally expose any high risk individual any possibility of contracting anything. This would also ensure we recognise and do not disturb anyone self-isolating as either they have or suspect a case of Covid-19 in the property.

The visit

  1. On arrival, our team member must make the resident, client or agent aware we have arrived at the property by calling them (announcing arrival). If they are unable to make a call knock on the door and step back at least 2 meters and await the door to be answered.
  2. Before entering the property our team must identify themselves and also ask how many people are in the property.
  3. They must refrain from any physical contact, no handshaking.
  4. Where possible maintain a minimum 2 meter distance from anyone.
  5. Where there must be a passing of 2 people (stairway, hallway etc) and it is not possible to keep a minimum 2 meter distance, this must be done whilst avoiding face to face sightline. We recommend back to back or side to side where possible.
  6. Keep the activity time in the property to a minimum
  7. As the resident to leave the doors open (where possible) to minimise contact with door handles.
  8. Ensure all conversations are done with a minimum of 2 meter distance and if possible outside the property (garden, front drive etc).
  9. Although government guidelines clearly state no (new or extra) PPE to be worn (other than the normal pre-covid PPE) whilst at work we recommend all our team members cover the mouths or noises with a light scarf if possible.
  10. No exchange of business cards or brochure.
  11. Ensure social distancing and hygiene measures are adhered to.

The objective is to spend as little in time the property as possible. Resolve the issue or obtain the information required to progress the case.

If you have any questions regarding this or our risk assessment please feel free to contact us .

Copy link